Thank you so much for the excellent customer service you provide to the students and faculty at STC.

I wish all my vendors had your level of support talent and professionalism.

Thank you for taking the time and great care in responding to my concerns. I greatly appreciate your help. SmartEvals provides the best care and support in the world!

Setting up our first evaluation was much easier than I had thought it would be. The system is very easy to use!

I wish all my vendors had your level of support talent and professionalism.

"My favorite part of SmartEvals course evaluation system is the flexibility in the question sets as well as the automation saving me from doing it by hand because it’s just me in the department." "Our instructors have been able to use reports for tenure review."

Thank you! This is what you call great customer service.. seriously!!

I just want to express Kudos to your team. You have an awesome team. I made one of the biggest mistakes yesterday. Instead of panicking, I just sent in an email. Since it was late in the day, I did not expect a response yesterday. I was contacted today and the problem I caused was resolved today. Alexandra has been one of the consistent person in your company I have dealt with since coming to SmartEval. I just had to write and express my gratitude with your awesome team. Please keep up the excellent work!!!!

We were extremely happy with the results after our first semester with SmartEvals and got considerably better response rates than we expected. Also, I have not heard one single complaint from a student; many even commented on how easy it was to use the SmartEvals system and felt secure that it offered them confidentiality

" I sent out my first reminder ... I am at 1086 responses, a 37% response rate. I usually get ~9% for my distance learning courses, so the difference has been dramatic! Your responsiveness is one of the reasons my pilot has gone so well. I have been made to feel like the success of my project was a top concern, which has been atypical in my experience with software support. Thanks to you and the whole support team, you guys have been outstanding!"

SmartEvals customer service continues to be super. My request for assistance are answered and effective each step of the way. Many thanks for such a terrific team!

Contrary to my expectations for the vast majority of questions (85%) the average rating given by our students went up by somewhere between .01 and .20 points with the SmartEvals system. In other words the students who completed evaluations seemed to be systematically more favorable to their instructors

You Da best!!! Lol... but really, thank you :)

Years ago, we were paying an outside company to do our 15-item teacher evaluations, and it was quite expensive in terms of time and money. Once we switched to SmartEvals, we started saving 40% every year. It wasn’t just theoretical money either; we literally reduced our budget line for evaluations by $4,000. The real savings (if you add in the time it freed me up to do my job) was probably double

It was great!